Troubleshooting
3 Important Things

1. Make sure you have the latest update of the app from the App Store.  We are always making improvements and updates to give you the best experience possible!

2.  Our app works best when you have access to relatively strong wifi.

3.  If you have any issues, questions, or suggestions, we’d love to hear from you!  Shoot us an email at feedback@lifeinvideos.app.

FAQs

When I hit the record button, why doesn’t it record?Make sure you selected *Allow camera access* when you downloaded the app.
Why can’t I hear the audio?Make sure you selected *Allow microphone access* when you downloaded the app.


Can I change the questions in the theme I have selected?

Sure!  Select Edit in the top, right hand corner.  You can then re-order the questions, delete a question, or add your own custom question.  Also, you can toggle through the questions when creating your 10 minute story by simply pressing on the 🔁 button at the top, right.


Can I create my own theme or my own story?

Of course!  Simply scroll to the bottom of the list of theme and select Add a Custom Story.


After I’ve captured all of my videos for this story, when can I watch it?

Our app works hard for you so it takes a little time.  Your unique videos are stitched together, the question/prompt is put at the bottom and soft background music is added.  The average turnaround time is about anywhere from 1 minute to about 15 minutes depending on the length of your videos.

Will my video be public?

Each user has the option to make their video public or private/password protected.